Nicotine is a harmful and addictive substance, the products offered on this site are strictly for adult-use only. All customers must be 18+ to buy from this site. By buying from this site (and hence agreeing to these Terms & Conditions) you confirm that you are at least 18 years old. NOTE: WE ARE LEGALLY OBLIGED TO VERIFY ID ON FIRST TOBACCO PURCHASE AND STORE DETAILS FOR FUTURE PURCHASES (UNLESS YOU REVOKE YOUR CONSENT)!
According to Australian Law, Tobacco and Smoking related products can be browsed and purchased by persons 18 years or older only.
- It is a criminal offence to sell, provide or buy tobacco, alcohol or any other adult rated products on behalf of person under 18 years of age. Maximum penalty is $110,000.
- You take the responsibility that any product from this website will not be bought for person(s) or received by person(s) under the age of 18 years.
Payment for all tobacco products can only be made via POLi, Cash, or bank transfer/deposit. We cannot legally accept any other form of payment (ZipPay / PayPal / Credit Card will automatically be disabled with tobacco in your shopping cart). NO VOUCHERS OR DISCOUNTS PERMITTED FOR TOBACCO PRODUCTS!
World of Shisha® is not responsible for typographical errors. Customers are encouraged to review the terms of sale on a periodic basis for modifications. No World of Shisha® employee or agent has the authority to vary any of World of Shisha®'s policies of the terms and conditions governing any sale. World of Shisha®'s obligations, if any, with regard to its products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this site should be construed to alter such agreements.
This site may contain links to other independent third-party web sites ("linked sites"). These linked sites are provided solely as a convenience to our visitors as a source of information. The content on such linked sites are not under the control of World of Shisha®, and we are not responsible for and do not endorse the content of any such linked sites, including any information or materials contained on such linked sites.
All website content, including but not limited to prices, Product data and images, and Product availability are subject to change without notice. We make no warranty or guarantee that the information on our website is error-free, complete, or current. Errors will be corrected where discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the method of original payment. Prices and information advertised or displayed on third-party website, related to the products we have for sale, might not be accurate.
This information is maintained through a data feed we provide which has the most current product images, descriptions, and prices. Although we make every effort to ensure the information displayed is the most accurate, we do not own or control these third party web sites and therefore cannot be held responsible for erroneous or outdated product listings and we cannot guarantee that the colour you see matches the product colour, as the display of the colour depends, in part, upon the monitor you are using. Please notify Customer Service and we will do our best to have the information corrected.
Returns: We hope that you enjoy your recent purchase. In the event that you are unhappy for any reason with your online purchase, please follow the directions below for website returns.
If you have questions about returning items, please email us using the contact form. Merchandise purchased from https://worldofshisha.com.au may be returned within 14 days starting from the date your package has been received. NOTE: CLEARANCE ITEMS CANNOT BE RETURNED. ALL SALES ARE FINAL. It is recommended that you initiate the return process as soon as possible to insure that we receive your package in the appropriate time. When processing your return, all products must be in its original condition (unused and in original packaging) and accompanied by a copy of your invoice/shipping receipt in the box. Original shipping and handling costs and costs incurred for shipping returns are non-refundable. In the case that you are returning a product because it arrived damaged/faulty, please let us know immediately upon receipt (or latests within 48 hours) and we will arrange an account credit, or exchange if feasible. Note that we will have to physically inspect all items first in case of an exchange (unless it is broken glass parts). All returned items, or parts, have to be unused and in original packaging, where applicable. Note in case of major damages that occurred during transit, compensation for the item will have to be paid directly by Australia Post due to their policies. This is the case for high value items, when the damage can clearly be proven to be Australia Post's fault. The receiver of the parcel then has to present the damaged item (including packaging) to their local Australia Post office and fill out a form. After examination the refund will be given directly to them. Read more about this policy on https://auspost.com.au/receiving/missing-damaged-or-delayed-items/compensation.
Please note, even if not stated for every product, slight imperfections such as bubbles in vase, or similar small marks/light scratches are absolutely normal with any of these handmade products, especially with traditional models. Handblown glass products can differ slightly from the pictures due to being made by hand. Coloured vases (especially AEON) can differ from the stock pictures as each vase is unique and made by hand. Glue between vase and stem thread can loosen over time (with any brand) due to climate and other daily use factors, and is not a warranty case. This can happen after a few months or after a couple of years, but in any case is easily fixable with our guidance (you can use our written guide with video, or send in your vase). Some vases use a glaze and not tint, they can scratch and lose colour so be careful washing those. Glazed clay heads can differ from the stock picture due to each glaze being made by hand, there can be less or more of any colour present in the glaze you receive. In the case of Laser units, the diodes are never 100% straight, or form a perfect round circle, this is normal. Warranty period on products such as LEDs, Lasers, and Burners is 30 days due to the way these items are being used. Warranty claims only cover damage arising from normal use during this time, keep away from moisture and be careful with water dripping into your LED/Laser as this will damage them. To lengthen the life of your coal burner, do not leave burning coal on it, always turn it off after use, and do not place coals directly on coils.
If your order is missing merchandise or you receive the wrong merchandise, please contact us within 48 hours of receiving your order, so we can start the claims process promptly. However, delays in reporting the problem will complicate the process and may result in the denial of your claim, especially if it is regarding broken glass parts as we have to establish that the parts were actually damaged during transport. Please insure your return package for the retail value of the items (unless we provide a shipping label). This way you will be protected if the package is lost or damaged. We will not be held responsible for any loss or damage occurring during return postage. If you choose local pick-up as a delivery method it is your responsibility to check upon pick-up that your order is correct and not missing any merchandise. Note: Gift Certificates cannot be returned or refunded under any circumstances. Gift Certificates also have an expiry date of 6 months from the date of purchase and will not be valid after that period has passed. Partial use is allowed.
Nothing in these Terms and Conditions purports to modify or exclude the conditions, warranties, guarantees and undertakings, and other legal rights, under the Australian Consumer Law and other Australian laws which cannot be modified or excluded. Except as expressly set out in these Terms and Conditions and as required by the Australian Consumer Law, the Business makes no warranties or other representations to the Buyer. World of Shisha®’s liability in respect of these warranties, representations, undertakings and guarantees is limited to the fullest extent permitted by law. Any warranties made by World of Shisha® to the ultimate Customer/User of the Goods is solely for the benefit of the Customer, and no Buyer purchasing goods for resale or business use shall be entitled to bring claims under any such warranties.
The Nargilem® NPS range is backed by a 5 year special limited manufacturer warranty. Customers should register (with proof of purchase) at www.nargilem.com/warranty. Nargilem's® Terms & Conditions apply. The warranty contract is between the customer and Nargilem®. World of Shisha® is in no way involved in the provision of this warranty. All warranty claims shall be made directly with the manufacturer.
Due to the nature of the products, under no circumstances will glass parts be replaced unless you can prove items were damaged in transit. We cannot replace glass parts that were damaged during usage, but we can arrange replacement parts at competitive prices for you.
LED/Laser modules come with a 30-day warranty against defects (provided that the defect did not occur due to owner's fault).
Coal burners (Dschinni® brand, or others) come with a 30-day warranty against defects (provided that the defect did not occur due to owner's fault). There is no extended warranty due to the nature and use of this product.
Shisha pipes and accessories generally do not come with any warranties due to the nature of the products. Some manufacturers offer extended limited product warranties, however any claims have to be made directly with the manufacturer. We will assist you with any claims but cannot guarantee that it will be accepted. Any provision of complimentary replacement parts for your used Shisha/Accessory is at the discretion of the manufacturer. Please note that any provision of replacement parts or service repairs is out of goodwill, unless the Shisha/Accessory is covered by a warranty such as the Nargilem NPS.
In the case that you are returning a product because it arrived damaged/faulty, please let us know within 48 hours of receiving it and we will arrange an account credit, or an exchange if feasible. Note, that in some cases compensation for the item will have to be paid directly by Australia Post due to their policies. This is the case for high value items, when the damage can clearly be proven to be Australia Post's fault. The receiver of the parcel then has to present the damaged item (including packaging) to their local Australia Post office and fill out a form. After examination the refund will be given directly to them. Read more about this policy on https://auspost.com.au/receiving/missing-damaged-or-delayed-items/compensation.
Our shipping address for returns will be given to you during the return process. Depending on your location, there will be a 2-10 business day transit time for your package to arrive at our business address. Once received, returns are processed within one business day and a credit will be posted to your account within 5-7 business days.
Customer Service is available 24/7 and we aim to answer all your enquiries as fast as possible. Please contact email us using the contact form. Please contact via email/chat/Facebook/Instagram.
BILLING ADDRESS HAS TO MATCH SHIPPING ADDRESS (NO UNCONFIRMED PAYPAL ADDRESSES ALLOWED) FOR ALL ORDERS OR ORDER WILL BE CANCELLED! WE CANNOT CHANGE YOUR SHIPPING ADDRESS ONCE PAYMENT HAS BEEN MADE, IF PAID VIA PAYPAL (BANK TRANSFER PAYMENTS NO PROBLEM)! ANY FRAUDULENT ORDERS/ACTIVITY WILL BE FORWARDED TO LOCAL AUTHORITIES AND WE RESERVE THE RIGHT TO TAKE LEGAL ACTION AND/OR HIRE A DEBT COLLECTOR IF NECESSARY. WE RESERVE THE RIGHT TO CANCEL ANY SUSPICIOUS ORDERS.
All products ordered on this site must be paid in advance. We are not responsible for any payment error occurring during checkout process due to issues related to our payment providers. We are not responsible for any postage delays once the order has been handed over to the postal organisation for transport. Any delays are out of our control once the item has been handed over to Australia Post (or courier service). Transit times are strictly estimates/averages and we cannot promise that your item will arrive within that specified timeframe. Please note that some very far/remote destinations might be subject to a small postage surcharge even after order has been placed/paid for. This is due to the fact that Australia Post/Couriers Please charges up to $110 to ship some Shishas to certain locations (mostly remote NT, WA, TAS). Alternatively, we can cancel your order for a full refund.
Couriers Please (and other couriers) will leave a card if nobody is home to accept the parcel(s), and offer the possibility to book a redelivery online. Please note that we cannot be held responsible for any lost/stolen parcels if you choose the Couriers Please "leave at premises unattended" redelivery option, as this voids any insurance. Make sure to request the standard signed-for redelivery option at all times.
International shipping fees do not include possible customs duty, fees, or taxes in your delivery country. Please check with your local customs office before ordering. We are not responsible for items seized or destroyed by your local border control. Please check in advance if you are allowed to import the goods you want to order from us. Shipping fees will not be refunded for orders that have been returned to us by foreign customs, a 15% restocking fee will apply on the value of the items. Seized items/orders are strictly non-refundable.
Pre-order deposits, where applicable, are non-refundable, this includes made-to-order or special order items. Pre-order arrival dates are strictly estimate only. Delays can occur and are out of our control (long customs controls for example).
Made-to-order and special order items have to be paid in advance and all payments are non-refundable. In general, there is no change of mind return possible for special order and made-to-order items, especially when the item has been customised for you. We are not responsible for any delays that can happen with special order items, and especially made-to-order items (e.g. customs checks, shipping delays, production delays). All delivery dates are estimates and can vary to a reasonable degree. Any pre-payment made for wholesale orders is non-refundable (i.e. items ordered in especially for you). Strictly no use of discount vouchers allowed on any made-to-order, special order, or wholesale orders. By default, all codes have been disabled for these products, however we reserve the right to revoke any stated offer and to correct any errors in existing orders, i.e. cancel discounts.
Loyalty points earned through this site have to be translated into a voucher under "My Account" --> "My Loyalty Points". The voucher will be active 8 days after it has been generated and will show up in your cart to use. If an order is cancelled/returned related loyalty points for that order will be cancelled. World of Shisha® cannot be held responsible for system faults or loss of points due to system errors, however we will do our best to recover your point balance. World of Shisha® will not allow obvious double orders that are intented to exploit the loyalty system, i.e. placing two identical orders in a short time frame, and returning the order that has no loyalty voucher applied to it for a refund. Should we suspect someone exploiting the loyalty system we reserve the right to cancel any orders or vouchers. Loyalty points cannot be used by wholesale customers under any circumstances.
For wholesale enquiries email us using the contact form and we will be in contact soon. Different Terms & Conditions may apply as discussed during ordering process.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Queensland. The Buyer and the Business agree to submit to the non-exclusive jurisdiction of Queensland and the Federal Court of Australia.
World of Shisha® is in no way liable for any damages to your person or property arrising from the use of the advertised/sold products. The use of any of these products is at your own risk and you agree to this when buying from this website, effectively waiving any liability claims.