LEGAL DISCLAIMER
Nicotine is a harmful and addictive substance. Products offered on this website are strictly for adult use only. All customers must be 18+ to purchase from this site. By purchasing from this website and agreeing to these Terms & Conditions, you confirm that you are at least 18 years of age.
NOTE: We are legally required to verify ID for first-time tobacco purchases and store verification details for future purchases unless you revoke your consent.
Under Australian law, tobacco and smoking-related products may only be browsed and purchased by persons aged 18 years or older.
- It is a criminal offence to sell, supply, or purchase tobacco, alcohol, or any other adult-rated products on behalf of a person under 18 years of age. Maximum penalties may exceed $110,000.
- By purchasing from this website, you accept full responsibility that products will not be purchased for, supplied to, or received by any person under the age of 18.
Payment for all tobacco products can only be made via Bank Transfer, Cash on Pickup, or Zip Pay. Due to payment provider policies and product restrictions, all other payment methods — including Afterpay, Klarna, PayPal, PayPal Pay in 4, Apple Pay, Google Pay, and Credit/Debit Card payments — will automatically become unavailable when tobacco products are added to your cart.
Tobacco products are strictly available for delivery within Australia only. We do not ship tobacco products internationally and cannot export tobacco products overseas under any circumstances.
GENERAL TERMS OF USE
By using this website, you agree to these Terms & Conditions. If you do not agree with these terms, you must not use this website. World of Shisha® reserves the right to modify, alter, or update these Terms & Conditions at any time. By continuing to use https://www.worldofshisha.com.au, you agree to be bound by any such changes.
World of Shisha® is not responsible for typographical errors. Customers are encouraged to review these Terms & Conditions periodically for updates. No World of Shisha® employee or agent has authority to vary these policies or the terms governing any sale.
World of Shisha®’s obligations, if any, regarding its products and services are governed solely by the agreements under which they are provided. Nothing on this website should be interpreted as altering those agreements.
THIRD-PARTY LINKS
This website may contain links to independent third-party websites. These links are provided for convenience and information only. World of Shisha® does not control, endorse, or accept responsibility for the content, information, or materials found on third-party websites.
The terms, conditions, and privacy policies of third-party websites may differ from those applying to this website. Please review the relevant terms of any third-party website before using it.
WEBSITE INFORMATION, PRICES & PRODUCT AVAILABILITY
World of Shisha® does not guarantee that the website, content, services, or features will be error-free or uninterrupted, or that any defects will be corrected.
If, despite these Terms & Conditions, World of Shisha® is found liable for any damage or loss arising from your use of this website or its content, World of Shisha®’s liability shall not exceed the amount paid by you for the relevant product purchased from this website.
All website content, including prices, product information, product images, and product availability, is subject to change without notice. We do not warrant or guarantee that the information on our website is error-free, complete, or current.
Errors will be corrected where discovered. We reserve the right to revoke any stated offer and to correct errors, inaccuracies, or omissions. We also reserve the right to refuse or cancel any order containing an error or inaccuracy, including after the order has been submitted, confirmed, or paid.
If your order is cancelled after payment has been processed, we will issue a refund to the original payment method.
Prices and product information advertised or displayed on third-party websites may not always be accurate. Although we make every effort to provide accurate product data, we do not own or control third-party websites and cannot be held responsible for outdated or incorrect product listings.
Product colours may vary depending on your screen or device settings. Please contact Customer Service if you notice incorrect information, and we will do our best to have it corrected.
RETURNS
We hope you enjoy your purchase. If you are unhappy with your online order for any reason, please follow the return instructions below.
If you have questions about returning items, please contact us using our contact form.
Items purchased from https://www.worldofshisha.com.au may be returned within 14 days from the date your package was received.
PLEASE NOTE: CLEARANCE ITEMS CANNOT BE RETURNED. ALL SALES ARE FINAL.
We recommend starting the return process as soon as possible to ensure your package is received within the required timeframe.
All returned products must be unused, in original condition, in original packaging, and accompanied by a copy of your invoice or shipping receipt. Original shipping and handling costs, and costs incurred for return shipping, are non-refundable unless otherwise approved by us.
DAMAGED, FAULTY, MISSING, OR INCORRECT ITEMS
If an item arrives damaged or faulty, please notify us immediately upon receipt, or no later than 48 hours after delivery. We may arrange store credit or an exchange where feasible.
All returned items or parts must be unused and in original packaging where applicable. We may need to physically inspect returned items before approving an exchange, unless the issue involves broken glass parts where photo evidence may be sufficient.
For major transit damage caused by Australia Post, compensation claims may need to be processed directly through Australia Post. This may apply to higher-value items where damage can clearly be proven to have occurred during transport. The receiver may be required to present the damaged item and packaging at their local Australia Post office and complete the required claim process.
More information is available here: Australia Post Compensation Policy .
If your order is missing items or you receive the wrong items, please contact us within 48 hours of receiving your order so we can begin the claims process promptly. Delays in reporting an issue may complicate the process and may result in the denial of your claim, especially for broken glass items where we must establish that damage occurred during transit.
If you choose Local Pickup as your delivery method, it is your responsibility to check at pickup that your order is correct and complete.
HANDMADE PRODUCT DISCLAIMER
Slight imperfections such as bubbles in glass, small marks, light scratches, or minor variations are normal with handmade products, especially traditional models.
Handblown glass products may differ slightly from product photos. Coloured vases, especially AEON vases, may vary from stock images because each vase is unique and handmade.
Glue between vase and stem thread may loosen over time due to climate and normal use. This can happen after a few months or after several years and is not considered a warranty issue. In most cases, it can be repaired with our guidance.
Some vases use glaze rather than tint. These can scratch or lose colour, so care should be taken when washing them.
Glazed clay heads may vary from stock photos because each glaze is handmade. The colour distribution may differ from item to item.
For laser units, diodes may not be perfectly straight or form a perfect round circle. This is normal.
Products such as LEDs and lasers include a 30-day warranty due to the way these items are used. Warranty claims only cover damage arising from normal use during this period. Exposure to moisture, water, misuse, or improper handling voids warranty coverage.
COAL BURNER DISCLAIMER
Shisha coal burners sold by World of Shisha Pty Ltd are designed as cooking appliances and are not sold as devices for lighting shisha coals. Outdoor, supervised use only. Switch off after use. Do not leave coals to burn out on the coils, as this causes damage over time. Devices include overheating protection. Keep away from moisture at all times, as exposure may cause electric shock, fire, or product failure. A limited 14-day warranty applies. World of Shisha Pty Ltd is not liable for damages or injuries arising from the use of these burners.
RETURN SHIPPING
Please insure your return package for the retail value of the items unless we provide a return shipping label. This protects you if the package is lost or damaged in transit.
World of Shisha® is not responsible for loss or damage occurring during return postage.
Our return shipping address will be provided during the return process. Depending on your location, return parcels may take 2–10 business days to arrive. Once received, returns are generally processed within one business day, and store credit may take 5–7 business days to appear