1. Introduction
At World of Shisha Pty Ltd, your privacy is important to us. We are committed to protecting the personal information you share with us in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit or interact with our website: www.worldofshisha.com.au.
If you have any questions or concerns, you can reach us via our Contact Page.
2. What Personal Information We Collect
We collect personal information that is reasonably necessary to provide our products and services, including:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction history
- Your account login credentials
- Your communication preferences
We also collect data such as IP addresses and browser information through cookies and analytics tools to improve your experience on our site.
3. How We Collect Information
We collect personal information when you:
- Register or update an account
- Place an order on our website
- Subscribe to marketing communications
- Contact us through our forms or via customer service
- Interact with our site, including browsing and usage patterns
We may also receive limited information from third-party platforms such as payment providers and marketing tools.
4. Why We Collect Your Information
We collect your personal information to:
- Fulfil your orders and deliver products
- Communicate with you about your purchases or account
- Improve our website, products, and services
- Send email and SMS marketing (if you opt in)
- Comply with legal and regulatory obligations
- Provide customer support
5. Disclosure to Third Parties
We do not sell, rent, or trade your personal information.
We may disclose personal data to trusted third-party service providers that help us operate our business. These include:
- Payment processors: PayPal, Klarna, ZipPay, Afterpay
- Shipping providers: Australia Post, TNT, Aramex, Couriers Please
- Marketing platforms: Omnisend
- Analytics: Google Analytics
- Web hosting: SiteGround
These parties only receive the minimum information necessary to perform their functions and are not permitted to use your information for any other purpose.
6. Marketing Communications
If you opt in, we may send you updates about new products, sales, and promotions via email or SMS.
You may opt out at any time by:
- Clicking the “unsubscribe” link in any marketing email
- Replying to an SMS with the word “STOP”
- Contacting us via our Contact Page.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience, including functional and analytical purposes.
- We do not use advertising or retargeting cookies.
- A cookie banner is displayed on our site, allowing you to manage consent.
You may configure your browser to reject cookies, though this may limit website functionality.
8. Accessing and Managing Your Personal Information
If you have an account, you may log in at any time to:
- View your personal data
- Modify or update your details
- Request account deletion
You also have the right to request a downloadable copy of your data in PDF or CSV format from the “My Account” page. For further requests, please contact us via our Contact Page.
9. Data Retention
We retain your personal information for as long as your account remains active. Data will only be deleted upon your request. We do not currently delete accounts automatically after periods of inactivity.
10. Data Storage & Security
We take reasonable steps to protect your personal information using technical and physical safeguards, including SSL encryption and secure server hosting via SiteGround.
Please note that no system is 100% secure. We accept no liability for unauthorised access, loss, misuse, or disclosure beyond our control.
11. Overseas Disclosure
We do not knowingly store or transmit your personal data outside of Australia. All services used by World of Shisha are hosted or operate within Australia.
12. Your Rights and Complaints
You have the right to:
- Access the personal information we hold about you
- Correct any inaccuracies in your information
- Request deletion of your data
- Complain about a breach of privacy
To exercise your rights or lodge a complaint, please contact us via our Contact Page: https://www.worldofshisha.com.au/contact-us. We will respond promptly and aim to resolve all concerns within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
13. Policy Updates
We may update this Privacy Policy from time to time. All changes will be posted on this page, and where appropriate, notified via email. We encourage you to check this page regularly for updates.
14. Contact
World of Shisha Pty Ltd
ABN: 83 656 958 468
PO BOX 59, Bundall QLD 4217
Contact us
15. Klarna Cookies Notice (as required by Klarna)
Klarna Australia Pty Ltd (“Klarna”) uses cookies to recognize the user’s device for the purpose of providing personalized advertising of Klarna products the next time the user will browse a merchant website offering Klarna products, and for analytics purposes.
Persistent marketing and analytics cookies
These cookies contain a unique user ID which will enable Klarna to recognize the user’s device the next time that user returns to the merchant. These are persistent cookies, stored on the device for a period of up to 540 days as of the last interaction with Klarna, or until they are deleted and allow Klarna (i) to show marketing of Klarna products, including credit promotions to the user, and (ii) to perform analytics of the user behaviour.
By connecting the unique user ID stored in the cookie on the device to the information Klarna has about the user, Klarna will be able to recognize the user of that device. No information connected to the cookies is shared with any third party.
About Klarna
Klarna Australia Pty Ltd (ABN 82 635 912 579) is responsible for the personal data processing done by the use of these cookies, and is located at:
Level 16, 175 Pitt Street, SYDNEY NSW 2000, Australia. Klarna has a special team of customer service specialists for privacy matters. You can always reach them at [email protected]. Visit www.klarna.com for further information on Klarna.