LEGAL DISCLAIMER
Nicotine is a harmful and addictive substance. All products sold on this website are strictly intended for adult use only. By purchasing from this website and agreeing to these Terms & Conditions, you confirm that you are at least 18 years of age.
Under Australian law, tobacco and smoking-related products may only be browsed and purchased by persons aged 18 years or older.
- It is a criminal offence to sell, supply, or purchase tobacco, alcohol, or other adult-rated products on behalf of a person under 18 years of age. Maximum penalties may exceed $110,000.
- By purchasing from this website, you accept full responsibility that products will not be purchased for, supplied to, or received by any person under the age of 18.
Payment for all tobacco products can only be made via Bank Transfer, Cash on Pickup, or Zip Pay. Due to payment provider policies and product restrictions, all other payment methods — including Afterpay, Klarna, PayPal, PayPal Pay in 4, Apple Pay, Google Pay, and Credit/Debit Card payments — will automatically become unavailable when tobacco products are added to your cart.
Tobacco products are strictly available for delivery within Australia only. We do not ship tobacco products internationally and cannot export tobacco products overseas under any circumstances.
SHIPPING FAQ
We are a 100% online business. Orders placed before 12pm AEST Monday to Friday (excluding public holidays) are generally packed, processed, and dispatched the same day. Orders placed after 12pm AEST will be shipped on the next business day.
If an item is a pre-order, we will contact you with an estimated arrival date or notify you once the item is in stock and ready for shipment.
All parcels are shipped via Australia Post. Delivery times vary depending on your location, with most deliveries arriving within 2–7 business days. Express Post is also available and typically delivers within 1–2 business days to major cities.
Please note that Express Post is not always guaranteed to be faster, as delivery speed depends on your location and proximity to CBD areas. If Australia Post fails to meet their Express Post Guarantee for eligible postcodes, we will do our best to assist you in obtaining a refund for the Express surcharge. (Click here to check eligibility.)
PICKUPS
Gold Coast pickups can be arranged by selecting "Cash on Pickup" during checkout.
Please note: We are an online-only business operating from a local warehouse. We do not have a retail showroom available for browsing.
FREE SHIPPING
Free regular shipping is available for Australian orders over $300. Express shipping and international orders are excluded.
TRANSIT TIMES
Australia Post Estimated Delivery Times
| LOCATION | BUSINESS DAYS | LOCATION | BUSINESS DAYS |
| Brisbane / Gold Coast | 1–2 | Other QLD | 2–4 |
| Newcastle / Sydney | 2–3 | Other NSW | 3–6 |
| Canberra | 2–3 | Other ACT | 3–6 |
| Melbourne | 3–4 | Other VIC | 4–7 |
| Adelaide | 4–5 | Other SA | 5–10 |
| Darwin | 6–8 | Other NT | 6–10 |
| Hobart | 6–8 | Other TAS | 7–10 |
| Perth | 6–8 | Other WA | 7–10 |
TRACKING, INSURANCE & DELAYS
Once parcels have been handed over to Australia Post or Couriers Please, delivery timeframes are outside of our control. All transit times provided are estimates only and are not guaranteed delivery timeframes.
All deliveries require a signature on arrival. We strongly recommend using a delivery address where someone will be available to accept the parcel.
If no one is available, Australia Post will leave a collection card with pickup instructions. Couriers Please may also offer redelivery options.
Please note that choosing the Couriers Please “Leave at Premises Unattended” option voids insurance coverage. World of Shisha® cannot be held responsible for lost or stolen parcels when this option is selected.
Tracking information will be provided via Australia Post or Couriers Please once your parcel has been dispatched.
Shipping fees include packaging, handling, and postage costs. Orders placed separately cannot be combined after checkout, and shipping charges will apply to each order individually.
All parcels are securely packed and insured against loss or damage for your peace of mind.
PAYMENT FAQ
Most payments are processed securely online. You do not need a PayPal account to pay by credit or debit card through PayPal Checkout.
We currently accept the following payment methods, depending on product category, customer eligibility, and provider restrictions:
- PayPal (non-tobacco purchases only)
- PayPal Pay in 4 (non-tobacco purchases only)
- Afterpay (non-tobacco purchases only)
- Klarna (non-tobacco purchases only)
- Apple Pay (non-tobacco purchases only)
- Google Pay (non-tobacco purchases only)
- Major Credit & Debit Cards (non-tobacco purchases only)
- Direct Deposit / Bank Transfer
- Cash on Pickup
- Zip Pay
Please note: Some payment methods may automatically become unavailable depending on the products in your cart, your location, or eligibility requirements imposed by the payment provider.
International customers from select countries may order directly through our website. If your country is not listed, please contact us for a shipping quote.
International customers are responsible for all import duties, customs charges, taxes, and local regulations. We are not responsible for confiscated items, so please ensure all products are legal to import into your country before ordering.
Please refer to our Terms & Conditions for further information.
PRE-ORDERS
Pre-order deposits, where applicable, are non-refundable. This includes made-to-order and special-order items.
All pre-order dates are estimates only. Delays may occur due to customs processing, overseas freight delays, carrier disruptions, or other unforeseen circumstances.
We will keep you updated should delays occur. Please note that estimated arrival dates refer to arrival at our warehouse, not delivery to your door.
If your order contains both pre-order and in-stock items, everything will ship together once the pre-order item arrives unless separate shipping is requested.
RETURNS
World of Shisha® aims to provide confidence in every purchase. If you are not satisfied with your order or have changed your mind, unused items in original packaging may be returned within 14 days of receipt.
PLEASE NOTE: CLEARANCE ITEMS CANNOT BE RETURNED. ALL SALES ARE FINAL.
THERE’S A PROBLEM WITH MY ITEM OR I HAVE CHANGED MY MIND
If you wish to return an item due to change of mind, please contact us first and return the item within 14 days of receiving your order.
Once received and inspected by our returns team, approved returns will receive store credit which can be used towards replacement purchases.
If an item arrives damaged or faulty, please notify us within 48 hours of delivery. Depending on the situation, we may offer store credit or an exchange where feasible.
All returned products must be unused and returned in original packaging where applicable.
For major transit damage caused by Australia Post, compensation claims may need to be processed directly through Australia Post. Customers may be required to present the damaged parcel and packaging at their local post office for assessment.
More information: Australia Post Compensation Policy
DISCLAIMER: Slight imperfections such as bubbles in glass, small scratches, minor marks, or colour variations are considered normal characteristics of handmade products and are not considered faults.
Handblown glass products, glazed clay heads, coloured vases, and handmade accessories may vary slightly from product photos due to their handcrafted nature.
Glue between vase and stem threads may loosen over time due to climate and normal use. This is not considered a warranty issue and can usually be repaired with guidance from our support team.
LEDs, lasers, burners, and similar electronic products include a 30-day warranty covering faults under normal use only. Exposure to water, moisture, misuse, or improper handling voids warranty coverage.
To extend the life of your burner, never leave burning coals unattended on the unit and always switch it off after use.
WHAT NEXT?
Please contact us via Email, WhatsApp, or Messenger before returning any items.
Returns should be sent to:
World of Shisha
PO BOX 59
Chevron Island, QLD 4217
RETURN POSTAGE
World of Shisha® is not responsible for return postage costs or items lost/damaged during return transit. We strongly recommend using registered and insured postage for all returns.
Returned items must include original packaging and must not have been used, opened, or assembled. Refunds and store credits may take up to three business days to process once goods are received and inspected.
Initial shipping costs and return postage costs are non-refundable unless the item is confirmed faulty and return shipping has been approved by us.
Please read our Terms & Conditions for additional information.